Frequently Asked Questions
Q: I can't login on the website
A: If you're having trouble with the login on our website you can try to remove your cookies. A description for each browser is given below:
- Internet Explorer
- Google Chrome for computer
- Google Chrome for Android
- Mozilla Firefox
- Safari for Mac
- Safari iPad, iPhone or iPod touch
Q: I recently placed an order at your webshop and paid for it, however I didn't receive my product(s) yet
A: It's possible that we have to order one or more product from our supplier. We'll do everything we can to notify you about this. Also it's possible to send us a mail at firstname.lastname@example.org to request the status of your order
Q: Something went wrong with my payment. What should I do?
A: Sometimes it's possible that something went wrong with your payment, when this occurs you can transfer the money manual. You can transfer the money to the bank account number: NL 75 RABO 0156535947 made payable to Sportshop.com. Do not forget to mention your ordernumber when you transer the money (for example: 1200000135).
Q: I want to order a product a your site but I can't find my size.
A: Feel free to use our contact form so we can check the product's availability or find an alternative.
Q: The product I ordered doesn't fit or is damaged, how can I return it?
A: See the page Return Merchandise Authorization
Q: How do I know my shoe size?
A: At the product page of the shoe you are looking for you can find a size chart for the specific brand.